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Privacy Policy

Privacy Policy

この英語版はご参考のために提供しています。正式には韓国語版および英語版が優先します。

knoriai (the “Service”) treats your personal data with care. This policy explains what personal data we collect, why we use it, who we share it with, how long we keep it, the legal bases we rely on, and the privacy rights you have, wherever you are located.

Effective date: 3 August 2026 (as amended) · Original effective date: 3 July 2026

Where your data is stored

Local by default, cloud for some features

Your personal creative records, works, artist notes, and portfolio are stored by default in local storage on your device (SQLite + files). Data is transmitted to and stored in the cloud only when you use the following features:

  • Collaboration (shared rooms) — room activity, notices, feedback, schedules, room profile (nickname/avatar), and records you post to a room.
  • Cross-device sync — your personal records pass through our server in end-to-end encrypted form so you can view them on multiple devices (the server holds no decryption key).
  • AI coaching (Ethos · Logos) — your conversation content and attached images are sent to our server and to the AI processor (see “International transfers”) to generate coaching responses.
1. Data we collect

Personal data we collect

  • Account (required): email, password (stored hashed with our authentication processor), display name, and an automatically generated unique tag.
  • Social login (if used): email and profile information from providers such as Google, Kakao, or Apple.
  • Collaboration (if used): room nickname/avatar and the room records, notices, feedback, and schedules you enter.
  • AI coaching (if used): conversation content, attached images, usage (tokens/request counts), and safety-related signals.
  • Payment & subscription (if used): information needed to process payment and subscriptions — email, billing details, a tokenized payment-instrument identifier, transaction/subscription history, and country/region information for tax purposes. Your card details are handled by our payment processor and Merchant of Record, Paddle; we do not store your raw card number.
  • Automatically collected: the minimum access/usage logs and device/app-version information needed to provide the Service and diagnose errors.
2. Purposes & legal bases

Why we process your data

We process your personal data on the following bases:

  • Performance of a contract — creating and managing your account, providing collaboration and sync, and processing paid subscriptions.
  • Consent — AI coaching (and the associated international transfer and any special-category data); the shared-room feature by which a room administrator analyses the records you posted in that room with AI to prepare feedback (given per room, off by default, withdrawable at any time on the room profile screen); and any non-essential cookies. You can withdraw consent at any time.
  • Legitimate interests — service improvement, error diagnosis, security, and prevention of abuse, balanced against your rights.
  • Legal obligation — retaining transaction/consumer records where the law requires it.
3. Processors & third parties

Who processes your data

We use the following processors under appropriate data-processing agreements. We do not sell your personal data, and we do not share it with third parties except with your consent or where required by law.

Visibility inside a shared room — content you post to a shared room, and the display name and icon you use there, are visible to that room’s members. This disclosure results from your own posting and participation and is distinct from the Company sharing your data with a third party. In addition, the feature by which a room administrator analyses a member’s records with AI works only if that member has consented in that room; where it does, those records fall within the international transfer described in §4.

  • Supabase — database & authentication (account and collaboration data).
  • Railway — hosting for the AI-coaching server.
  • Anthropic PBC — generating AI-coaching (LLM) responses (conversations/images); this is an international transfer (see §4).
  • Paddle (Paddle.com Market Ltd and its affiliates) — payment/subscription management and tax handling, acting as our Merchant of Record; this is an international transfer (see §4).
  • Vercel — hosting for our websites (homepage & support).
4. International transfers

Transfers outside the EEA/UK (AI coaching & payment)

We are established in the Republic of Korea, so your data is generally processed in Korea. The European Commission has recognized Korea as providing an adequate level of data protection (adequacy decision of 17 December 2021), so transfers from the EEA to Korea do not require additional safeguards such as Standard Contractual Clauses. Two further transfers occur when you use AI coaching or make a paid purchase, described below.

1) AI coaching (Anthropic)

  • Recipient: Anthropic PBC · Country: United States
  • Recipient contact: see Anthropic’s privacy notice at anthropic.com/legal/privacy
  • Data transferred: coaching conversation content and attached images · (where you consented to shared-room AI analysis) the title and body of the records you posted in that room
  • Purpose: generating AI-coaching responses · (where consented) producing feedback-preparation material for a room administrator in a shared room
  • Timing/method: transmitted over HTTPS when you use coaching, or when a room administrator runs an analysis
  • Retention by recipient: for as long as needed to generate the response (per Anthropic’s policy)
  • Legal basis: your consent, obtained before your first use of AI coaching. This onward transfer also relies on Anthropic’s own transfer safeguards (Standard Contractual Clauses and/or the EU–US Data Privacy Framework). How to refuse and effect: decline on the consent screen shown before your first use of coaching; if you decline, AI coaching is unavailable but all other features work normally. Shared-room AI analysis can be refused or withdrawn at any time by switching off “Allow the room owner’s AI analysis” on the room profile screen; other shared-room features keep working (the default is off).

2) Payment & tax processing (Paddle)

  • Recipient: Paddle.com Market Ltd and its affiliates
  • Countries: United Kingdom, United States, and other locations where Paddle operates its processing infrastructure
  • Data transferred: email, billing details, a tokenized payment-instrument identifier, transaction/subscription history, and country/region or IP information needed for tax calculation and fraud prevention
  • Purpose: managing paid subscriptions, calculating and remitting tax, issuing receipts, and preventing fraud
  • Timing/method: transmitted over HTTPS when you make a paid purchase
  • Retention: until the payment/tax purpose is fulfilled and for the statutory period described in §6
  • Legal basis: this transfer is incidental to performing your paid-subscription contract. Because Paddle acts in its own name as Merchant of Record, we also ask for your consent to this transfer as part of the paid-checkout flow, out of caution. It only occurs if you make a paid purchase.

Account and collaboration data is stored in our processors’ data centres, which are outside Korea: Supabase in Australia and Railway (the coaching and payment relay server) in the United States. The categories, purposes, and retention periods are those set out in section 3 (processors) and section 6 (retention) above.

5. Special-category data

Sensitive information

AI-coaching conversations may include special-category data (e.g. about health or mental health). We process such data only for coaching and safety purposes and only on the basis of your explicit consent, obtained before your first use of AI coaching. If you do not consent, coaching is unavailable but all other features work normally.

6. Retention & deletion

How long we keep data

We delete personal data without undue delay once its purpose is fulfilled or its retention period expires. Key retention periods:

  • Account & collaboration data: deleted without undue delay when you close your account (subject to legal exceptions).
  • Personal creative records (the cloud-synced copy): deleted immediately when you close your account; we keep no separate copy. Synced creative records are encrypted on your device before they are stored.
  • Detailed AI-coaching usage records: automatically deleted 180 days after collection.
  • Access/error logs: kept only as long as needed for security and incident response.
  • Data with a statutory retention duty (Korean e-commerce consumer-protection law): contract/withdrawal records 5 years; payment and goods-supply records 5 years; consumer-complaint/dispute records 3 years (this includes consent records) — kept, stored separately, then deleted. Your raw card number is held by our payment processor (Paddle), not by us. Because such retention presupposes that the counterparty to the transaction can be identified, we also retain your email address with these records — a statutory exception to the “account data is deleted when you close your account” rule above. Retained records are held in a separate area isolated from service features, cannot be queried by users or clients, and are deleted automatically once the retention period expires.

You can close your account directly in the app under Settings > Account; doing so deletes your linked personal data (the erasure right). The “statutory retention duty” items above are the exception: they are kept after closure, stored separately together with the email address needed to identify them, and deleted automatically when the statutory period ends.

7. Cookies

Cookies & similar technologies

Our websites may use cookies to keep you signed in, provide convenience, and gather basic usage statistics. In the EEA/UK we ask for consent before setting non-essential cookies, and you can refuse or delete cookies in your browser settings (some features such as sign-in may then be limited). Our desktop and mobile apps use secure device storage to keep your session and do not perform advertising tracking.

8. Your rights

Your rights & how to exercise them

You (or your legal representative) may request access, rectification, erasure, restriction, portability, and object to processing, and you may withdraw consent at any time. You can correct account information and close your account (erasure) directly under Settings > Account; for other requests, contact us at the address below and we will respond within the period required by applicable law. We may verify your identity, and may limit a request where the law provides a basis to do so.

Depending on where you live, you may also have the right to complain to your local data protection authority.

AI-coaching responses are a supportive, reference-only aid for your creative work and learning; they do not constitute a fully automated decision producing legal or similarly significant effects on you. Access to features based on usage or plan follows our Terms and pricing. Where applicable law treats a specific processing activity as an automated decision, you may object to it and request an explanation.

Privacy contact / rights requests: support@knoriai.com

9. Children

Children & young people

The Service is intended for users aged 14 and over, and we restrict sign-up below that age. The Service is not directed to children under 13, and we do not knowingly collect their personal data; if we learn that a user is under 13, we will restrict the account and delete the related data.

10. Security

How we protect your data

We apply technical and organizational measures including encryption in transit (HTTPS), access control (row-level security and least privilege), local-data encryption, and end-to-end encryption for personal sync. Secrets such as AI API keys are never bundled into the app and are held only in server environment variables; access to personal data is limited to the minimum necessary personnel.

11. Controller & contact

Data controller

Data controller: 노리에이아이 유한회사 · Representative: 김주현
Address: 경기도 파주시 조리읍 탑삭골길 128, 비동
Business registration number: 754-86-04029
Mail-order business registration: 제2026-경기파주-3165호
Contact: support@knoriai.com

12. Changes

Changes to this policy

We may update this policy as laws or the Service change. We will post the effective date and the changes on this page, announce material changes before they take effect, and, where necessary, obtain your consent again. The current effective date is 3 August 2026 (as amended); the original effective date was 3 July 2026.

What changed on 3 August 2026 — (1) following the move to Paddle as Merchant of Record, payment-related data categories, processors, and international transfers are now stated separately from AI coaching; (2) the statutory retention periods for transaction, payment, and contract records under Korean e-commerce consumer-protection law (5 / 5 / 3 years) are now stated in section 6; (3) section 6 now discloses that, for those statutorily retained records only, we also retain your email address to the extent needed to identify the counterparty to the transaction, and explains the separate storage and automatic deletion that applies; (4) section 6 now states that the cloud-synced copy of your personal creative records is deleted immediately when you close your account; (5) a notice about automated decision-making was added.

What changes on 30 August 2026 — regarding the shared-room feature by which a room administrator analyses a member’s records with AI to prepare feedback: (1) section 2 adds that purpose and states that it is processed only where that member has consented in that room; (2) section 3 explains how visibility inside a shared room differs from the Company sharing data with a third party; (3) section 4(1) reflects shared-room AI analysis in the data transferred, the purpose, and how to refuse (off by default, withdrawable at any time on the room profile screen). It takes effect together with Article 14-2 of the Terms of Service (special terms for shared rooms) on the same date.